Refund Policy

1. The short version

• All payments — subscriptions and credit packs — are final and non-refundable, including partial periods and unused credits.
• You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; you are not charged again.
• After cancelling you keep your plan and its remaining monthly credits until the period ends, then move to the Free plan.
• If a generation fails on our side, the credits it cost are returned to your balance automatically — credits, not money.
• Test the Service for free before paying: no card is required to generate images on the Free plan.

2. Why purchases are non-refundable

Credits are digital goods that are consumed on use. The moment you run a generation or an edit, we pay our image-generation provider for that compute, and that cost cannot be reversed. Once credits are granted to your account, the digital content has been delivered in full, so we do not refund it.

By purchasing, you ask us to make the credits available immediately and you acknowledge that this constitutes full performance. Where the law grants you a withdrawal or cooling-off right for digital content, you agree it ends as soon as the credits are delivered — see section 7 for what mandatory consumer law still preserves.

3. Try it free before you pay

We would rather you find out the Service does not suit you before any money changes hands, so a free path always exists:

• Without an account — 1 anonymous credit, no card and no sign-up.
• With a free account — 5 complimentary signup credits.
• Model quality, speed, and output style on the free tier are the same as on paid plans; paid plans buy volume and higher quality tiers, not a different product.

Please use this allowance to confirm the results meet your needs. Dissatisfaction with the aesthetic quality of AI-generated output is not a ground for a refund — outputs are probabilistic and vary between runs even for the same prompt.

4. Subscriptions and cancellation

Subscriptions renew automatically each month until you cancel. You are in control of the next renewal at all times:

• Cancel from the billing page at any time — it opens the Stripe billing portal, where you cancel in one step.
• Cancellation is effective at the end of the period you have already paid for. It stops the next charge; it does not refund the current one.
• Until that date you keep your plan and whatever monthly credits remain in it. Nothing is taken away early.
• At the period end your account moves to the Free plan and uses its available credit balance.
• Monthly subscription credits reset each cycle and do not roll over. Credits left unused when a cycle ends — including the cycle in which you cancel — are not refunded or carried forward.
• We do not pro-rate partial months, and we do not refund a renewal because a cancellation was left until after it was charged. Cancel before the renewal date to avoid it.

Manage or cancel your plan on the billing page. Your renewal date is shown there.

5. Credit packs

Credit packs are one-time purchases. They are non-refundable once the credits are granted, which happens immediately after payment. Pack credits do not expire while your account is active and are spent only after your monthly subscription credits are used up.

Credits have no cash value, cannot be exchanged for money, and are not transferable between accounts. Unused credits are forfeited if your account is closed or terminated, except where the law requires otherwise.

6. Failed generations

If a generation fails because of an error on our side or at our image-generation provider, the credits it cost are automatically returned to your credit balance, and the refund appears in your billing history. This is the one automatic remedy we offer, and it is settled in credits rather than money.

Credits are not returned for generations that complete successfully but that you dislike, that were run with the wrong prompt or settings, or that were rejected by our content filters.

7. Exceptions we do honour

Nothing in this policy limits rights you have under mandatory consumer law in your country. In addition, we will always correct the following, whatever this policy says elsewhere:

• Duplicate charges — the same purchase billed more than once.
• Charges you did not authorise, or a payment taken after a subscription was already cancelled.
• Credits that were paid for but never granted to your account because of a technical failure. We would rather grant the credits, but we will refund if you prefer.
• A prolonged outage that made the Service unusable for a material part of a paid period.

Where a refund is due it is returned through Stripe to the original payment method, and any credits it covered are removed from your balance.

8. How to raise a billing issue

Email billing@images2-5.com from the address on your account and include the date and amount of the charge and a short description of the problem. We aim to respond within 5 business days. If a refund is approved, allow 5–10 business days for your bank or card issuer to post it.

Please contact us before opening a chargeback with your bank. A chargeback freezes the account while the dispute runs, and we may suspend accounts used to reverse payments for credits that were already spent.

9. Changes to this policy

We may update this policy from time to time. The version in force when you made a purchase is the one that applies to it. Material changes are reflected in the “last updated” date above.

This policy forms part of our Terms of Service. See the Privacy Policy for how billing data is handled.